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HOW CAN WE HELP YOU?

Choose a topic to view frequently asked questions


ORDER
PAYMENT
SHIPPING TIME AND COSTS
RETURN AND REFUND
ACCOUNT & PRIVACY
PRODUCTS AND WARRANTY
SIZE TABLES
What is the ‘save basket’ function and how do I manage products in my ‘wishlist’?

‘Save basket’ allows you to save and give a name to a list of items inserted into your basket. You can then decide later whether to buy all of the items or just some of them. Saving the basket doesn’t commit you to the purchase; the availability of products saved is not guaranteed as items are subject to stock changes, prices can change and personalised information will not be saved at this stage.

‘Wishlist’ allows you to save a list of items you are interested in. You can then decide later whether to buy all or just some of the items. Saving items to the wishlist does not guarantee that items will be available as they remain subject to warehouse stock fluctuations and prices may change.

       
When will my order be processed and sent?

Processing takes one to two days from the day following the order being made. Preparation of orders with one or more custom items will take around four working days.

Delivery takes 42 to 72 working hours once items are handed to the courier with the exception of remote or hard-to-reach areas, Saturdays excluded.

       
How can I change or cancel my order?

It’s not possible to change orders which have been processed already.

You can cancel an order by logging in, clicking on ‘Profile’, ‘Your orders’ and then the trolley icon. You can then reorder with the correct items.

If the order cannot be cancelled as it’s in the process of being prepared, contact us for help and state your order number.

       
Some of the products on the site are sent from physical shops, how does that work?

In the event that the product selected is not available in our online shop’s warehouse, it will be sent from a physical shop. You can see where it has been sent from directly via the information in the shopping basket during the buying process; the same information will be reported when the order is confirmed.

On our website, you can also decide to buy directly from a shop of your choice. Click on "Visit our shops online" in the top right to see the availability of products and to make a purchase online from a specific store. The same store will manage preparing and delivery of the order.

Note that products sent from physical stores:

  • Can only be delivered to Italy
  • Can only be returned to the original shop
  • If there is a problem with the item, we’ll arrange to collect it and provide a refund. It’s not possible to ask for a replacement. Click here for more information.
  • Payment cannot be made with cash on delivery
  • Orders cannot be customised
      
Can I personalise a piece of clothing?

Yes, you can choose a name and/or number and/or patch for your customised shirts (find them here) https://www.kappa.com/en/window/Personalizza:

  • Choose the colour of your shirt and insert your desired quantity in the box reserved for size;
  • Place your item/items into the shopping basket. If you would like to customise any of your selections, you can do so by clicking ‘Customise’;
  • Choose the name and/or number/patch from those available and click on ‘Save’.
    An estimated period of four working days is to be expected prior to delivery for one or more customised orders.
  • Customised items cannot be returned.

Prices:
Lega Calcio patch = 5€
Name or number = 10€
Name + number = 15€ 
Name + number + patch = 20€ 

     
How can you activate a discount/a discount privilege?

If you have received a discount activation code:

  • Click here and insert your code into the space entitled ‘Activate your discount’. If you have already registered and have a Username and Password then you can log in, otherwise your must proceed with your registration;

Every discount code is unique and expires after a set period

If you already have some active privileges then you can decide to select and utilise those that you find most advantageous.

Unless stated, the offer cannot be combined with other privileges and/or ongoing promotions.

     
Can I request a non-itemised bill?

Yes. You can request an non-itemised bill during the purchasing process by clicking ‘I would like to receive a invoice’.

The document will be sent to you via your e-mail by the 15th day of the following month after your request was received.

The non-itemised bill from that point will be made available on the Account Area.

It will not be possible to provide or send the bill should a request not be sent in the phase indicated above.

     
Are the visible prices in accordance with IVA (Value Added Tax)? Are they in Euros?

The prices presented to the public are set following suggestions from the producer and they are  intended to comply with Iva. The currency indicated is in Euros.

     
Which payment methods can I use?

These are the methods available:

  • Credit Card (VISA, MASTERCARD, AMERICAN EXPRESS, DINERS CLUB)
  • Pre-paid Card
  • PayPal
  • PayPal Recurring Payments
  • Amazon Pay
  • Cash on arrival:

    Only for deliveries to Italy.

    You can pay the courier directly in cash (notes) up to a maximum value of 999 Euros or with a cashier’s check up to 12,499,99 Euros written out to SDA Express Courier S.P.A.
    The delivery address must match that of the customer and items cannot be bought from physical stores.
    This service comes with a fee of 4.00 Euros per transaction. We reserve the right to withdraw the right to pay upon on arrival for customers with a history of disputed payments.

     
 
Are payments secure?

Card payments will activate the secure servers on the website which adheres to SSL security standards. The transfer of card data is completely secure.

The insertion of sensitive data takes place in a completely secure manner with total guarantees for the customer. The website’s security system consists of a TCP/IP protocol with 128 bit encryption, certified by VeriSign.

After payment details are collected, the bank who provided the card will take the customer to the international authorisation process and confirmation will be received to state whether payment has been successful or not.

  
When will I receive my order?

Delivery is estimated for 48 to 72 working hours from when the courier receives the package with the exception of remote or hard-to-reach addresses, Saturdays and holidays excluded.

When the package is handed to the courier, you will receive an email with the tracking number that you can use to monitor delivery.

You can see delivery status directly from your personal profile by inserting your email/username and password before clicking on ‘Past Orders’. Click on the Courier Tracking icon and from here you can access the dedicated section for order tracking where you will see information relevant to your package.

           
How much does delivery cost?

Italy: 5.00 Euros apart from cash on delivery (Click here to see the cash on delivery section)

Europe+USA: Delivery costs 7.00 Euros

Free delivery:

  • For orders over 75,00 Euros - to Italy, Europe and USA
  • Orders sent from a physical store
  • Pick-up from a store that is part of the scheme (Click here to see how)
       
What countries do you deliver to?

We ship to the countries below:
EUROPE EU: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Principality of Monaco, Portugal, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom. Duty-free areas are excluded (for example Livigno, Campione d’Italia, Channel Islands, Gibraltar, Canary Islands etc. )

USA: only for users with profiles registered in the USA.

Restrictions:
Delivery to:

  • PO boxes, post offices, hotels or similar organizations unless the recipient is employed at the location;
  • duty-free areas;
  • countries not mentioned prior.
    
What courier will deliver my order?

SDA EXPRESS COURIER S.P.A. in most Italian locations.

TNT Global Express in Bulgaria, Czech Republic, Romania, Slovakia, Slovenia and Hungary;
DHL International in all other countries

         
Where will my order be sent from?

Unless stated otherwise, products will be sent from the main warehouse in Turin. It’s possible that some items will be sent from physical stores. You can check this information during the transaction process. Click here for further information.

         
What happens if I’m not at home when my package is delivered?

Usually, the courier will attempt to deliver again the following day. In the case that your package goes into holding, you will receive advice at the email account you registered with. The email will explain why delivery failed and how to release the package.

Contact us in a timely manner. We will then provide the courier with new delivery instructions.

If our customer service team receives no release request within five working days, the shipment will be automatically returned to our warehouses and a refund will be made.

         
Why is my order delayed?

We are committed to meeting delivery times but delays can occur when:

  • The order is sent during a sales or promotional period
  • A product is stored at a warehouse other than the main one
  • The order was made on a non-working day
  • Unprecedented events occur beyond our control
  • Your package has gone back into storage (delay after delivery could not be received at the specified address)

Check that you have provided the correct address data and specified the name on any intercom system. In any other case, contact us (link)

        
Can I substitute/exchange one or more items?

We do not exchange products but you can send it back for a refund. In the case that a product is faulty, click here

You can then make a new order and buy an item that interests you.

All customised goods are made especially for you so returns are not possible unless the item is faulty.

If you have a received a fault customised product, click here

        
How can I return one or more products?

You have 14 days from delivery in which to fill in the online form for the return of one or more products.

Log in to the website using your username and password. Click on Account and then ‘Past Orders’ and use the ‘Return orders’ function. Insert the information requested. You will then receive a conformation email with the return number and instructions on how to send the goods back.

Do not follow this process if you have received faulty goods but click here instead.

      
How long do I have to return one or more items?

You need to complete the return request (sends you back to point 2. how can I return one or more products) and send the items back within 14 days in accordance with article 52 of the Italian Consumer Code (6th September 2005)

      
How much does shipping for a return cost?

The delivery of returns is the responsibility of the customer and can be made in the most convenient way (post, courier etc). If you live in Turin or the surrounding area, you can personally return the item to the warehouse by following instructions together with the return number.
How can I return one or more products?

     
Can I return my item to a store?

You can return for free at one of the many stores signed up to the scheme.

We kindly remind you that it’s only possible to return to a store should it be the specific store which managed the delivery. As an alternative, you will have to send a return to the seller who made the delivery.

Log-in to your account and fill in the online form and take care to select the store you wish to make the return to. Prepare the package and securely attach the printed label. Alternatively, write on the package the return number and send it to the selected store. You will receive a confirmation email that the refund has been processed within a few days and in the time set out by our terms of sale.

     
By what means will I receive the refund?

The refund will be made within 14 days of the return according to article 56 of the Consumer Code modified on 21st February 2014.

The refund will be made into your account by:

  • Bank transfer into the same account used by card to make the purchase;
  • Into your PayPal account for purchases made by PayPal;
  • By a bank transfer into a current account by filling in the refund details if payment was made with cash on arrival.

Additional costs for delivery will not be refunded.

      
Can I return a customised item?

All personalised items are made especially for you and therefore they cannot be returned unless faulty.

     
What do I need to do if I receive a faulty item?

In the event that you receive a faulty item, contact us as quickly as possible within eight days of receiving the item. Press Contact Us and take care to state:

  • Order number;
  • What product is affected, indicating the model and code on the label which accompanies the item;
  • Send a couple of photos showing the defect.

Customer Service will respond as soon as possible and provide all the necessary assistance.

Should defective items have been sent from a physical store, we will collect them and provide a refund at our own expense. It’s not possible to request a substitution. Use Contact Us (link) and follow the instructions as stated.

   
What are the return requirements?

In order to exercise your right of return, the product must be in good condition along with its packaging if provided (plastic bag or box depending on the item).

That means to say that the products returned are in as-new condition, they must not be used or washed but only tested.

In the event that these are not followed, there could be a reduction in value and the customer could be held responsible.

      
Why do I have to create a Customer Account?
In order for us to process your order/orders we need some information about yourself; your delivery address, billing address, email for important messages etc. By creating this Customer Account, you can also enjoy all of our services on office: package tracking, goods return, find out about your previous orders, etc. All of this information on your Customer Account will be used only used for commercial relations with (site name). This information will not be released or sold to third parties. You can modify your account at any time on the online Customer Account. Information can be completely deleted from our database should we receive a simple written request.

      
How do I create an account?

Click here and select “Register”.

Complete the process by clicking on the ‘Create your account’ button to then receive a confirmation email.

      
How will my personal Profile information be used?
BasicNet S.p.A. (hereinafter “BasicNet”) pursuant to sections 13 of Italian Legislative Decree no. 196/2003 (Privacy Code) and 13 of the Regulation (EU) 2016/679 (General Data Protection Regulation) hereby provides you with some information concerning your personal data’s processing during the consultation of the website http://www.kappa.com (hereinafter the “Website”). Following information is provided exclusively for the Website and not for other websites that may be consulted through the link.
TYPES OF DATA PROCESSED AND PURPOSES
A. Browser data
The information systems and software procedure used to operate this Website collect, during their normal operation, some data whose transmission is automatic when using Internet communication protocols. Although such data are not intended for being associated to individual data subjects, it may be possible that, by their nature and through processing and association with further data held by third parties, such data may permit to identify users (hereinafter “User” or “Users”). This category of data includes IP address or domain names of the computers used by the Users to connect with the Website (hereinafter “Users” or “User”) URI –Uniform Resource Identifier- addresses of the requested resources, time of the request, method used to submit the request to server, size of the response file, response status code (success, error, etc.) and other parameters relating to the operating system and information environment of the User.. Such data shall only be used for statistical purposes about the use of the Website in order to monitor the proper operation of the Website and shall be deleted immediately after processing. These data may be used for the purposes of investigating liability in the event of information crimes committed against the Website.
B. Data provided deliberately
The users shall not be required to provide personal data to visit the website. However, you may be asked, within certain pages of the Website, to provide your personal data, in order to access to certain services as well as to make certain requests, including but not limited to, request of information, registration to the Website, use of services, etc. Such data shall be used for the exclusive purposes of carrying out the request as well as for the provision of the service in compliance with this Policy. The personal data that you expressly provided may be disclosed to third parties only to the extent that is necessary for the purpose of the request.
C. Cookies
For further information, please see the following link: Cookie Policy
DATA CONTROLLER AND DATA PROCESSOR
The Data Controller is BasicNet S.p.A., with legal office in Largo Maurizio Vitale, no. 1, 10152 Torino (Italy). The Data Processor is BasicItalia S.p.A. (hereinafter “BasicItalia”), with legal office in Strada della Cebrosa, no. 106, 10156, Torino (Italy).
PERSONAL DATA COMMUNICATION
Your personal data will be processed by authorized persons on the behalf of the data controller and/or the data processor. Your personal data may be also processed by trusted companies executing, on our behalf, technical and organizational operations. Such companies are our direct co-operators and are data processors. Their list is periodically updated and available on written request to BasicNet, to the following address:customer@kappa.com
PROCESSING METHODS AND TERM
Your personal data will be processed with automated means only for such time as is strictly necessary to fulfil the purpose for which they were collected. Appropriate security measures have been taken against accidental loss of the data, unauthorized or unlawful uses and unauthorized access.
YOUR RIGHTS
In every time you can obtain confirmation of the existence or not of your personal data and acknowledge about their content and origin, verify their correctness or ask for their integration or update, as well as the amendment pursuant to Section 7 of Legislative Decree no. 196/2003, following in full this policy. To exercise your rights, you may send a request to BasicNet to the following address:customer@kappa.com
Rights of the interested party
1. The interested party has the right to obtain confirmation of the existence or not of personal data concerning them, even if not yet registered, and its communication in intelligible form.
2. The interested party has the right to obtain information on the following:
o the origin of the personal data;
o the identification details of the holder, the persons responsible and the designated representative pursuant to article 5, paragraph 2;
o the logic applied in the case of processing carried out using electronic tools
o the purposes and methods of data processing
o the subjects or categories of subjects to whom personal data may be communicated or who may become aware of it acting as designated representative within national territory, and persons responsible or authorized.
3. The interested party has the right to obtain:
o the updating, amendment or, when in their interest, integration of data;
o the cancellation, transformation in anonymous form or blocking of data processed in breach of the law, including data that needs not be preserved in relation to the purposes for which it was collected and subsequently processed;
o certification that the operations pursuant to letters a) and b) were made known, including their contents, to those to whom data was communicated or distributed, unless compliance is impossible or involves the use of means manifestly disproportionate to the purpose in question;
4. The interested party may fully or partially oppose
o the processing of personal data concerning them, if pertinent to the purpose of data collection, for legitimate reasons;
o the processing of personal data concerning them for the purpose of sending advertising material or direct sales or for market research or commercial information.
  
How can I alter the settings on my account?

Click here and insert your credentials.

You can change your password, email address, phone number, or address in the ‘Personal Data’ section within ‘my profile’.

      
How can I reset my password? 

Click Here

Follow the instructions and you’ll immediately receive the confirmation that your password has been rest.

Should you wish to change your password, click here and visit the ‘Personal information’ section inside ‘My profile’ and then finally click on ‘Change password’.

      
How can I stop receiving the newsletter?

Click here . You can decide not to receive our newsletter anymore by unchecking the flag in the section where it says "Yes, I want to know more about discounts, special offers and new products before everyone else!” in the ‘Personal information’ section inside my profile.

Remember to click ‘Confirm’ to make the sure the modifications are applied.

      
How can I delete my account?

  1. Click here and log in
  2. Go to ‘Account’ > ‘My profile’ and ‘Personal information’
  3. Click on ‘Cancel my registration’
  4. Click ‘Confirm’

You will be redirected to the registration page and you will receive a confirmation email that your account has been deleted.

      
What are cookies, how do I remove them?
Cookies are a small text file that the websites consulted by User send to his browser, where they are stored and later retransmitted to the same websites during the following visit from the same User. During the consultation of the Website, User may receive on his browser also cookies sent by different websites or servers (they so called “third parties”) where may be stored some elements (such as, by the way of example, images, maps, sounds, specific links to pages of other domains) present on the Website.
Cookies are used for different purposes: authentication, monitoring sessions, memorization of information on specific configurations concerning Users who consults the server, etc.
Types of Cookies used by the website
a. Cookie tecnici (che NON richiedono il tuo consenso) Technical Cookies are those cookies used for the sole purpose of “carrying out a transmission of a communication over an electronic communications network, or as strictly necessary in order to provide an information society service explicitly requested by the subscriber or User” (see section 122, § 1 of the Privacy Code). They are not used for further purposes and are normally installed directly by the website owner or manager. They may be divided into:
• session cookies or browser cookies, ensuring normal navigation and use of the website (for example allowing the User to realize a purchase or to log in in order to access to reserved areas);
• analytics cookies, similar to technical cookies to the extent that they are used by the website manager to collect aggregated information about the number of Users and their modalities of use of the website;
• functional cookies, enhancing the service provided to the User, by selecting certain criteria (such us language, selected products for the purchase) to be applied during the browsing
Although installation of technical cookies does not require Users’ prior consent, the information pursuant Section 13 of the Privacy Code and pursuant Section 13 of the European Regulation (EU) 2016/679 remains mandatory.
b. Profiling cookies (requiring your prior CONSENT)
Profiling cookies are aimed to create User profiles and are used to send advertising messages, in line with the preferences showed by the User as he surfs the web. To said cookies refers Section 122 of Legislative Decree no. 196/03, where provides that “the storing of information in the terminal equipment of a subscriber or User or the access to information already stored is only allowed to the extent that the subscriber or the User expressed his consent, having previously been informed through the simplified procedures foreseen by section 13, § 3” (Section 122, § 1 of the Privacy Code).
Our Website uses also third parties cookies to monitor the Website accesses. Third parties cookies to reach the Users who consults the Website are: Google Analytics and Google AdWords.
How to disable cookies
You may disable Google Analytics cookies by downloading a specific plug-in of the browser through the following url: https://tools.google.com/dlpage/gaoptout. You may disable Google AdWords cookies through the following webpage: https://www.google.it/ads/preferences. You may decide whether you want to allow cookies to be stored or not on your hard disk by configuring your browser (Internet Explorer, Mozilla Firefox, Opera, Safari, etc.) so that cookies will be disabled. However, disabling cookies might affect the proper functioning of the Website.  
Who am I buying from?

You are buying from:

theGigastore.com 
c/o BasicItalia con socio unico S.P.A.
Strada della Cebrosa 106
10156 Turin
Italy
Tel +39 011 2617464
Fax +39 011 2617595
P. I.V.A 05588030014

Registered to the Company Office in Turin.

Every purchase from our sites is regulated by the terms and conditions which we reserve the right to change. Any changes will become effective from the time when they are published on this site.

      
What is the guarantee on my items?

We guarantee the quality of service by submitting our products to a high standard of quality control.

We guarantee that our products conform to Italian and European Union (EU) standards when applicable.

In the case that there is an issue with a product, get in touch as quickly as possible using ‘Contact Us’.

The warranty covers all products on the market for two years. No warranty is waived according to the regulations of a different country should you be resident in a country outside of the EU.

   
What should I do if I’ve received damaged goods?
How do I verify if my item is authentic?

Click here to check the authenticity of your product using the serial number!

   
Size List

With every product’s label, you will find a size guide and you can see the advice attached.

 


Have not you found an answer yet? Contact Us
From Monday to Friday, from 9.00 to 18.00.